Lately I have been thinking a lot about culture. Merriam-Webster defines culture as “the set of shared attitudes, values, goals, and practices that characterizes an institution or organization.” Culture, undoubtedly, has a significant effect on an organization’s success or failure.
One of my favorite books is The Mastery of Love by Don Miguel Ruiz. Although it [...]
As we look back on an eventful August 2010, we can’t forget the 76th anniversary of the Estes Park meeting that formed our Credit Union National Association.
In August 1934, credit union leaders from around the country gathered at a YMCA camp in Estes Park, Colorado to hash out a future for credit unions in the [...]
Some of the funniest commercials have aired during back-to-school season, like this one from Office Max (my favorite part is the lollipop switched for a magnifying glass).
But while many students roll their eyes at these commercials, others are scratching their heads wondering how the final set of CARD Act rules–which went into effect on August 22nd–will [...]
From Rick Olson:
Joe Callaway, author of Indispensable, gave us a great insight when he said “if you only look within your own industry, you are destined to eat the dust of your competitors.” Scores of credit unions have made dramatic, positive changes by learning from one of the finest service providers in America, the Ritz-Carlton.
Having [...]
A little over two years ago, I helped the Councils launch CUNA Councils Connect, an online social network for members. Why? Soon after I started working here, it was clear there was a need for robust member searching and more targeted discussion groups with additional functionality. Working with volunteer credit union members of every Council, [...]
From Steve Rodgers:
One of the primary challenges credit union marketers are currently faced with is finding ways to promote the benefits and services of their credit union to increase membership and awareness of credit unions, with a drastically decreased budget. The Marketing Chapter of the 2010 E-Scan Report focuses on strategies for tackling this challenge; [...]
