A Salute to Credit Union Training & HR
Reflecting back on my trip home from San Diego after spending time with credit union HR and training professionals at CUNA’s Experience Learning Live (ELL), I made note of my top insights from the conference and the value of credit union training. Here’s my top 5, but boy – credit union trainers never stop amazing me!
The All Mighty Trainer
As I spoke to attendees, attended sessions and experienced the ELLy award presentation (see who won), I was amazed at the awe-inspiring efforts of credit union training and HR, and of course the results they were helping their credit unions achieve. From management know-how to loan growth in a down economy, the trainers and HR departments represented at ELL were unrelenting in their commitment to their employees and credit union. In fact, many of their programs have been attributed to helping the credit union weather the economic storm of recent years.
Feel the Love
I attended ELL to spend some time with our credit union training and HR attendees talking about their use of CUNA’s training products and services. There is nothing better for a marketer than hearing how much someone loves the product he or she markets. I heard great stories from CUNA’s CPDOnline and Creating Member Loyalty™ (CML) credit unions about how much their staff enjoyed these services while their credit union gained better financial performance as a result.
Win Big with Scavenger Hunts & BINGO
Trainers want to win big, and did CUNA put them to the test throughout ELL to win thousands of dollars in goodies. The excitement across the Hard Rock Hotel in San Diego went up a notch or two when training and HR gurus were grouped to discover the hotel area during the opening mixer. In addition, throughout the week the stakes got higher as attendees competed for BINGO prizes consisting of a CUNA’s CPDOnline membership, CML Product Knowledge, CUNA Pressing Economic Issues Series, Training Bundle and more. Admittedly, I had my doubts if attendees would be up for some out-of-the –box mixers and knowledge tests, but those doubts were put to shame by attendees that competed fiercely and embraced an idea with unparalleled enthusiasm. Credit union training is in great hands!
The Credit Union Difference
Not that credit unions have to be told about this difference, but there is something great about sitting amongst credit union trainers and hearing them whole-heartedly believe and practice their ideals that credit union training does not equal bank training. If you dare think so, or possibly believe that bank training can be passed off or slightly changed to accomplish credit union training, watch out! When ELL trainers start talking about building their courses, service backed by credit union ideals is where it all begins.
Appreciation & Recognition
As I listened to the acceptance talks from the credit union trainers recognized with ELLy awards (see who won), it was truly inspiring hear the recognition the award winners gave to their credit union team, leaders and employees as well as fellow ELL attendees and CUNA as a part of their recognition. Even while basking in the recognition given to them, the award recipients could not forgot those who helped them.
Summed up, all this inspiration, hard work and enthusiasm can only mean one action we should take. And, so I ask…have you thanked a trainer today?