CUNA Management School, Year 2/Day 2: This is a No-Comfort Zone
It was not an easy day–and I believe most, if not all, of my classmates would agree. But fun? Yes. Illuminating? Definitely. Intimidating? A little bit.
The basics of communicating to influence change involve:
- Your posture, gestures, and movements–done with purpose and without distraction;
- Pauses to focus your thoughts and eliminate annoying nonwords and phrases (uh, um, like, so, actually, etc.); and
- Eye connection to convey trust.
Practice will make perfect, Hanke says. Awareness is the first step. We worked in groups and kindly offered feedback on our mini-presentations. We took that first step together.
More communication wisdom from Hanke:
- If communication was so easy, everyone would be great at it. Guess what? Not everyone is great at it.
- Most of us do not look at each other long enough to connect.
- Listeners can be forgiving, but not if you aren’t prepared.
- Every moment matters. When you have someone’s attention, make the most of it.
- Perceptions are reality.
Thank you, Stacey Hanke, for pushing me so far out of my comfort zone that I may need a GPS to return. Or maybe I’ll just stay in the no-comfort zone with my classmates, at least for the rest of our CUNA Management School experience.
Next up for Year 2: Asset/Liability Management II with CUNA’s Mike Schenk.
Now I’m really in trouble.